Consumer protection agency resolves $11.3 million case problems

Panama’s  the Consumer Protection Authority (Acodeco) resolved 821 complaints in favor of consumers, for a total amount of $11.3 million in the first  four months of the year..

The complaints were answered and resolved satisfactorily, throughout the country, by the Conciliation, Complaint Decision and Ombudsman Departments, covering 65 different activities, including 163 cases against real estate; 96 for sales of electrometric and electronic equipment; 61 complaints against funeral homes; 48 cable TV y for misleading advertising, and cancellation of contract); 47 for cell phone sales and 44 cases against department stores.

Acodeco  administrator  Oscar García Cardoze, urged  consumers affected by any irregularity in a commercial transaction, to call  the toll-free number 130 or through direct messages on social networks Acodeco Resuelve on Facebook, Twitter, and Instagram

All cases presented by consumers related to irregularities that violate their rights get timely service according to the established terms.

Among the main causes examined are of breach of warranty and contracts; lack of information, undue collection; abusive clauses; hidden vices, defective merchandise; refund of money; breach of service and veracity of advertising.